PLACEHOLDER

FREQUENTLY ASKED QUESTIONS

General

What Are Cloud-Based Software?
These are software programs that reside entirely in a server that you access via the Internet using a web browser. The server is a computer or a group of computers and can be located anywhere in the world. Your data files are also stored in the same location and collectively, the programs and your data are in the cloud.

iCARAT is a cloud-based (or online) application.

Both programs and data are available every day of the year at all hours and you do not need to be only at one location to use them.

Due to where they are located and how they are used, you only need to be concerned about the hardware that you use to access them. Only basic hardware is required and you do not have to worry about installing anti-virus software, making backups, cabling hardware in a network or tons of other things you need to manage and maintain in a network environment.

Using cloud-based software can result in significant cost savings for your company or business.
Are iCARAT Web Applications Safe To Use?
Yes. We have SSL protection between your browser and our web applications in the server. This means that all communications are secured. You can tell if a connection is secure by seeing a green lock icon next to the URL address.
Do I Need To Pay A Subscription To Use iCARAT Applications?
No! Unlike most online application providers, the price of an iCARAT application is one-time and includes email support and program updates for one year.

When the one year is over, you can decide if you want to pay for support for another year. If you do not wish to do so, you can continue to use the iCARAT application for free.

Sign Ups

Why Should I Sign Up?
You sign up with your email address and your own password if you

• like to receive our newsletters
• want to create an invoice
• want to log into your web application

Orders And Payments

How Do I Do Either Or Both?
Click the Pricing link at the top and refer to the Ordering Procedures and Payment Methods.

Technical Support

How Do I Contact You For Support?
You can contact us via email and WhatsApp. If you have paid for phone support, you can use this channel as well. Our contact details are at the bottom of this page.

If you are reporting a problem with the application, please ensure that it is repeatable so that we can duplicate it here.
What Are Your Office Hours?
Our office hours are as follows:-

Mondays to Fridays: 9:00am to 5.00pm
Saturdays: 9:00am to 1.00pm
Sundays and public holidays: Closed

Customisations

Can We Use iCARAT In Our Own Computer?
Yes. Although iCARAT applications are designed to run in the cloud, we provide an option to customers who want to run iCARAT in their own computers.

Some customers may want this option to have better control over their data or they may want better security since the data is sitting in their own office.

There are charges involved in this process and they will vary depending on the following:-

1. Is the application allowed to be accessed over the Internet?
2. Is a secure connection required?
3. Is the application exclusively used within the office?
4. Will the computer the application is installed in have an Internet connection?
5. How will the web server, application server and program files be updated?
6. How many users will be accessing the application at the same time?

If you are interested, you can contact us for more information.
Do You Provide Software Development Services For Cloud-Based Software?
Yes, we do.

Please send your enquiries via the contact details at the bottom of this page.

General

How Do I Add More Users To My iCARAT Application?
The first thing you need to do is to go to the Security module and add users there.

IMPORTANT: Do not delete the user with the email address you used to sign up for the iCARAT application.

There are two ways users can access your iCARAT application. The first is to allow different users to access the application at the SAME time. The second is to allow different users to log into the application ONE at a time.

[SAME TIME]
For this to work, you need to add more users. A nominal fee will be charged for this option.

[ONE AT A TIME]
This option is always present after you have added more users in the Manage Users module under the Security menu.
Telephone: +603-6261 6218
WhatsApp: +6011-1533 2183

E-Mail: info@icarat.my
Web Site: www.icarat.my
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